RETURNS/REFUNDS POLICY

I hope you will love your new Candace Stribling Jewelry purchase.  If you are not satisfied with your purchase, you are welcome to return your order within 7 days of receipt for a refund minus shipping and handling.  All sales are final after 7 days.

To begin the return process, please contact me before returning the unworn item(s) at returns@candacestriblingjewelry.com. Merchandise returned without prior approval will be returned to the sender. The item(s) should be returned in original, unworn condition (no scratches or blemishes and no broken, missing or exchanged stones) in the original packaging. The shipping cost to return item is incurred by the customer. Customers should include delivery confirmation and insure the returned item for full value. This ensures that you'll be reimbursed if the item is lost or damaged when shipped. Please note that we cannot take responsibility for damage incurred due to normal wear and tear or product abuse.   We will provide you with the address to return your purchase upon approval for the return.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if you choose not to use a trackable shipping service.

If you include your e-mail address, we will notify you of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

IN-PERSON PURCHASES

A 3% return fee applies to all in-person returns for non-refundable transaction and credit processing fees within 7 days of purchase.  

CUSTOM DESIGNS PURCHASES 

Custom-designed pieces are non-returnable.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.  All Last Call sales are final.  No returns or exchanges 

EXCHANGES 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at returns@candacestriblingjewelry.com before returning an item for exchange. 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.