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Wholesale Order Guidelines and Policies


Delivery

• Due to the handmade nature, slight variations may occur but will not affect the beauty or quality of the piece(s) ordered.
• Products will be delivered in the order that orders are received.
• Please allow 5-6 weeks when placing your order. Please be aware that high production time, such as the winter holiday season may delay times - please plan and order early!   Please let me know if you need an expedited production time.
• Free shipping for orders over $1,000.

New Accounts
For all new accounts/first time orders, payment is due in full upon shipment of order. Payment must be made via credit card. Visa, American Express, MasterCard and Discover accepted.
Trade References
Please provide the following information:
• one bank reference
• name of owner and/or buyer and their Tax ID #
• number of years in business at current location, and telephone number.

Minimums
A $500 minimum first order is required for new accounts. A $300 minimum for reorders is required thereafter. Contact us regarding special orders for your customers, we may be able to accommodate them.

Upon approval and meeting required minimums the following terms will apply:
- Net 30 for repeat and loyal customers

Cancellation
If an order is canceled beyond 10 days after placement and prior to its shipment, the buyer will incur a cancellation fee of 15%. The cancellation fee covers my time and any production prior to your canceled order. This fee will be charged to your credit card or billed accordingly. Be aware that items are handmade to order and a lot of time goes into the production of each order.

Shipping 
Orders will be shipped via USPS Priority Mail, insured. Other expedited shipping is available via UPS or FedEx. Shipping and handling fees are the responsibility of the buyer and will be billed accordingly, all shipments are insured.

Damages/Defects
If a product is defective, it will be exchanged for a like item. Damage/defective claims must be made within 7-10 days of receiving your order; all sales are final thereafter.

Shipping Damages
I pack my products with the utmost care, however, I am not responsible for damages caused by shipping carriers. If you have a shipping damage-claim, please contact the shipping center and me as soon as possible. I will do what is reasonable to assist you with your claim. These damages are not entitled to a refund, return, or exchange, but I will work with you to ensure the best possible resolution.

Returns
Returns will be accepted only if the products are received back in unused and new condition. A return will be credited with product exchange or discount on your next order, not a refund. Products must be returned within 30 days of delivery. Please contact me before returning.

These terms are subject to change at any time and you will be notified of such.
Wholesale orders are currently only available to qualified buyers in the United States.

Candace Stribling Jewelry
www.candacestriblingjewelry.com | wholesale@candacestriblingjewelry.com